If you love your landscape and find joy in all the fine details of it, you deserve a “personal touch” from the garden services company you hire to take care of it.
You want a garden services crew that understands your lawn, garden plants, and trees down to the smallest detail, and who can provide you with an exquisite landscape maintenance and garden care experience on every visit in every season.
This personal touch includes taking special interest not only in the ongoing health and vibrancy of the gardens but in fulfilling your wishes for its aesthetic appeal. This type of landscape service makes it a priority to learn what kind of sensory experience you want to have when you step outside. They serve as your advocate advising you and making recommendations about how to improve all aspects of your landscape as it matures and transforms over time.
So, what should you look for in one of these best garden services firms that go beyond the typical to deliver that extra special “personal gardener” touch?
Ask for a Garden Services Advocate
Work with a company that assigns one person to be your garden advocate. At Surrounds we call this person a garden manager. They will be your primary point of contact and responsible for the success of your landscape and gardens. They will oversee all tasks and crew assigned to your property, communicate your preferences, and be in charge of fulfilling your expectations.
The best landscape services professionals would probably characterize themselves as “plant people.” These are individuals who are passionate about gardens and understand that a true garden is never finished but in a state of continual change.
They are detail-oriented and always ready to recommend something new or different to take your landscape to the next level of design and presentation.
You’ll appreciate how often and well they communicate about what’s going on in your landscape due to seasonal cycles or weather patterns. They tend to be proactive in terms of anticipating changes in the landscape that would benefit from landscape “enhancements.”
Enhancements are improvements to your landscape that might include moving plants to a better location, adding beds, changing around some of the plantings and introducing new cultivars into the mix.
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Proactive Plant Health Care
The best garden services professionals take time to study and solve all of your landscape problems to the extent that treatment solutions are possible. They act as a partner who takes full responsibility for guiding you to the right choices and telling you the truth about what is and is not possible.
Their experience with horticulture has made them humble in that sense. Honesty is what comes from that experience. They want you to be an educated customer because that helps them serve you better. If they can explain their tasks and the corresponding benefits effectively, then you can rest easy knowing that you’ve made the best choice possible for your landscape.
It is important to note that there are situations that are beyond the control of even the very best garden care professionals because nature and natural systems have a life of their own. Predictable conditions can become suddenly unpredictable. A proactive, holistic approach to landscape maintenance and plant care helps to mitigate many issues–but not all.
Discuss Your Garden Design Style Preferences
Another aspect of garden services that deliver a personal touch is the understanding that communication is a two-way street–which is why your garden manager will talk to you about your landscape style preferences. In fact, taht will be one of the first discussions. Do you lean towards a formal garden or one that’s more natural-looking? Do you like a lot of color and variations in texture?
Depending on your answer, your garden services advocate will treat your landscape accordingly. Their goal will be to enrich your experience with your landscape, and that requires understanding what you want.
To Find the Best, Ask About Training and Expertise
When interviewing landscape service companies, make sure to ask about the expertise and training of their employees. Preferably, garden managers are certified horticulturists, and crew leaders are certified landscape technicians.
Years on the job also matters. Look for three to five years of field experience for a manager. For landscape technicians, ask about the company’s internal training program: how long is it, what does it cover, what does it take to become certified?
Finally, ask about employee retention.
The landscape industry has a lot of turnover. Firms that have consistent training and leadership in place, in spite of employees coming and going, will provide a more consistent experience.
The best landscape and garden services are dedicated to delivering a better customer experience and better garden care. They’ll take the time needed to educate you while caring for your garden. Look for a firm that treats you like a partner and a fellow gardening enthusiast. That’s exactly what you want.
Are you wondering how to bring out the fullest expression in your landscape and gardens? Our eBook: Choosing the Right Kind of Landscape Maintenance Firm, is full of valuable information to help you understand the fundamental differences between landscape maintenance companies.